← Back to Home Frequently Asked Questions Everything you need to know about Find Instructor — accounts, finding an instructor, bookings, payments, cancellations, disputes and support. Tap any question to see the answer.
Getting started Does it cost anything to use? Do I need an account to browse instructors? How do I register as a learner? How do I register as an instructor? Why do I need to verify my email? I have not received my verification code. For learners How do I find an instructor? What is the matching tool? How do I send a request to an instructor? What happens after the instructor responds? Can I change the date or time of a lesson? Will I be reminded about my lessons? How do I track my progress? Can I review my instructor? For instructors How are instructors verified? What happens when my badge expires? Can I set my own rates and availability? Can I set my own cancellation policy? How do I find new learners? Can I manage students I already teach? Can I keep notes on my students? When do I get the learner’s contact details? Payments & fees Which payment methods are accepted? What if the instructor asks for payment in advance? How much commission do instructors pay? How do withdrawals work for instructors? Can I see my earnings history? What if I make a payment outside the platform? Cancellations & disputes What is the cancellation policy? Do off-platform cancellations count? What if I have a dispute about a lesson? What can happen as a result of a dispute? How quickly should I respond to a dispute? Safety & privacy When can I see my instructor or learner’s contact details? Who can see my personal information? What happens to accounts that break the rules? Is my account activity recorded? Account & support How do I reset my password? How do I update my details? Can I use the platform on my phone? How do I contact support? Where can I read the full rules? Still have questions? Contact us . You can also read more about us .